1. Service Description

Iris AI provides an AI assistant for your website. The assistant indexes your content, performs semantic retrieval, and generates answers for site visitors.

You may access the Service in two ways:

• Bring Your Own Key (BYO): You connect your own supported AI provider key (for example, an OpenAI-compatible API key). In this mode, usage is billed by your provider, and we do not invoice you for those model calls.
• Prepaid Tokens: You purchase token credits from us. Each AI request (including chat responses and content indexing) deducts tokens from your balance. When your balance reaches zero, responses may slow down, degrade, or pause until you add more.

In both modes, you receive the same assistant behavior (retrieval with sources, chatbox features, usage logs, and abuse protection).

2. Accounts and Eligibility

You must create an account to access certain dashboard features, manage usage, and view logs. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

You confirm that any information you provide is accurate and that you have the authority to use any payment method you submit.

3. Token Credits & Consumption

"Tokens" or "credits" represent a prepaid balance that can be used to generate AI responses, perform embeddings, or otherwise process text through Iris AI.

• Token usage is automatically logged with timestamp, cost, and basic context (for example, which feature was used).
• Token balances may include a free allocation on signup. Free allocations may expire or reset and may not roll over.
• We may apply rate limits or burst limits to protect against abuse or fraud (for example, mass scraping from anonymous visitors).
• If your balance reaches zero, we may temporarily pause, limit, or degrade the Service (for example, show "quota exceeded" instead of a full AI answer).

Token credits are not currency, have no cash value, and are not a stored-value account. They are simply a metering unit for Service access.

4. Bring Your Own Key (BYO)

If you connect your own AI provider key, all billing and usage limits of that provider apply to you directly. We do not control their pricing, uptime, policies, or content rules.

You are responsible for keeping your key secure. You must not add a key that you do not have permission to use. You acknowledge that any misuse of your own provider key is not our liability.

We may still enforce rate limits / abuse protections at the Iris AI layer to prevent platform abuse even if you are using your own key.

5. Acceptable Use

You agree not to use the Service to publish, generate, or assist in generating content that is illegal, abusive, or violates applicable regulations. You agree not to expose the Service in a way that allows automated abuse (for example, leaving an unprotected public endpoint that intentionally burns tokens at scale).

We reserve the right to suspend or limit access if we reasonably detect abuse, fraud, or security risk.

6. Refunds & Cancellations

Refund and cancellation terms are explained on our Cancellations & Refunds page. In summary: prepaid tokens are generally non-refundable once used. We may consider a refund for duplicate charges, failed transactions, or if the Service was completely unavailable.

7. Limitation of Liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, arising from or related to your use of the Service.

Our total liability for any claim related to the Service will not exceed the amount you paid to us in the 30 days before the event that gave rise to the claim. If you are on BYO mode and did not pay us, our liability is limited to the equivalent of USD $1.